Return & Refund Policy

At BigtimeTeez, every product is custom-printed on demand just for you. We stand by our quality, but if something isn't right, we’re here to help. Please review our policy details below before placing an order.

1. Damaged, Defective, or Incorrect Products If your item arrives defective, misprinted, or different from what you ordered, we will issue a replacement at no extra charge.

  • How to report: Send an email to [contact@bigtimeteez.com] within 30 days of receiving your package.

  • What to include: Your order number, a brief explanation of the issue, and photos showing the problem clearly.

  • Our support team will review the details and arrange a replacement or share the next steps upon approval.

2. Change of Mind & Sizing Errors We accept return requests within 30 days of delivery if you ordered the wrong size/color or changed your mind, provided the item is unused and in brand-new condition.

  • Please note: Customers are fully responsible for acquiring shipping labels and paying return shipping fees for these cases.

3. Refund Processing Once we receive and inspect your returned item, we will email you regarding the approval status of your refund.

  • Approved refunds are issued within 3 to 5 business days.

  • Shipping fees are non-refundable.

4. Late or Missing Refunds If your refund hasn't appeared after 5 business days:

  1. Double-check your bank account or credit card statement.

  2. Contact your bank/card provider, as processing times vary.

  3. If you still need help, reach out to us at [Your Email].

5. Sale Items & Exchanges

  • Sale Items: Both regular and discounted items qualify for refunds or replacements if damaged or incorrect.

  • Exchanges: We only exchange items that arrive defective or damaged. Contact us at [contact@bigtimeteez.com] to start the process.

6. Return Address & Approval (RMA) All approved returns must be mailed to:

📍 [4983 S Whitnall Ave, Cudahy, WI 53110, US]

⚠️ Important: Do not send items back without reaching out first. Every return requires prior confirmation and a Return Merchandise Authorization (RMA) number. Unauthorized returns will not be processed or refunded.

7. Gift Returns If an item was marked as a gift and delivered directly to you, you will receive store credit for the return value. Otherwise, the refund goes to the original payment method.

8. Shipping Responsibilities & Key Notes

  • Time Limit: Requests must be made within 30 days of delivery. Beyond this period, orders are considered final.

  • Tracking: For items valued over $75, we strongly recommend using a trackable shipping service or adding insurance. We cannot guarantee receipt of returned items.

  • Transit Risks: We are not responsible for packages lost or damaged during return transit.